Returns & Exchanges

Due to the perishable nature of our artisanal baked goods, we cannot accept physical returns once a delivery has been completed. However, we are committed to your satisfaction and will provide a full refund or replacement for any items that arrive damaged or do not meet our quality standards.

1

Inspect Your Order

Upon arrival, please immediately inspect your bakery items for any signs of damage, incorrect items, or quality discrepancies.

2

Capture Evidence

Take clear photographs of the product and packaging if there is a visible issue, as this helps our bakers investigate and resolve the problem quickly.

3

Contact Support

Email our customer care team within 24 hours of delivery with your order number and the photos of the affected items.

4

Resolution Process

Once reviewed, we will process a replacement delivery at no extra cost or issue a refund to your original payment method within 3-5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing